Fairphone.com reviews, ervaringen en beoordelingen

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Fairphone.com is al geruime tijd actief op de Nederlandse markt en heeft een goede online reputatie opgebouwd. Lees hier alle reviews over Fairphone.com en maak zo een goede keuze alvorens je een online aankoop doet.

Summary: low quality phone stops working after couple of months + worst customer service I have ever experienced.

Low quality:
I bought a Fairphone3+ last year. After a couple of weeks already the phone display occasionally turned black, or actually, that dark that you could not see anything (several others on Trustpilot mention this issue). This problem has continued to happen until today, despite some "self-fixing" solutions as adjusting the screws on the back of the phone. Then, after six months, the phone completely stopped charging. I had to send it to a repair center (800km from here, wow, sustainable). They said it was "user-induced damage". Just a cheap way of avoiding the warranty. I used my phone as anyone else would use their phone, and as I have always done with other phones (the previous ones lasted 4 and 6 years respectively). Also, the other problem I described (the problem with the screen turning black) was already happening in the first month, which also makes it very clear that "user-induced" is a claim hard to substantiate. So clearly there is a general problem with the phone that I received.

Customer service:
After sending it to the repair center they provided me three options: (1) Repair for about €300 (for that price you get a new phone, that actually performs). (2) Paying the fee for returning my phone. So customers have to pay for Fairphone's decision to outsource their repair center to France. (3) They will recycle the phone for free (how generous I don't have to pay for this).
Contact with their customer service has been lenghty (halfway February until halfway May), they provide no real solutions, and stick to their unsubstantiated claims to avoid providing a solution.

Conclusion:
Fairphone is a rater expensive phone, claiming to be sustainable. When a phone breaks down after 8 months, however, we are not talking about a sustainable phone. And if you try to discuss it with them, you have to be prepared for a quarter-long, no-solution-providing process.